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ACE Study Guide Chapter 3

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    Client and trainer relationships

    The rapport stage: This is the stage where there are a mutual trust and understanding between the client and the trainer. In both nonverbal and verbal as well.

    • This rapport builds over time
    • A positive first impression is important
    • Verbal and nonverbal: confidence while speaking (non-hesitant), Friendly eye contact, genuine facial expressions, minimizing hand gestures, good posture/body positioning.

    The investigation stage: This is where you review your client’s fitness and health information, their medical clearance to exercise, exercise history and overall goals.

    • Demonstrate active and effective listening skills
    • Encourage your client
    • Paraphrase
    • Ask your client open-ended questions
    • Reflect
    • S