ACSM Study Guide
Post 19 of 23
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Post 19 of 23 in the ACSM Study Guide
- Know how to organize sessions.
- Use the basic skills of customer service as they are supposed to be within a fitness facility and during your sessions.
- Know skills of communicating that are needed for the promotion of client motivation and adherence.
- Use the techniques for client accountability and goal setting in order to promote adherence.
- Know the criteria for good training sessions.
- Make a checklist for professional behaviors.
Optimal Client Care and Customer Service
Everyone that trainers have some form of contact with during their workday is going to be considered a customer.
The trainers themselves are responsible for the safety of their clients. All major joint mechanisms need to be understood by the trainers in order to limit injury likelihood. The knees, the shoulder, and the spine are the places that are most often injured when put in certain positions and done in certain movements.
Another thing trainers need to be sure to do, is provide individualized plans for their clients.
The best trainers know hundreds and thousands of exercises and their variations and modifications. When someone complains of something like pain in the shoulder during a movement, that is a key time to apply this knowledge and thus ensure the safety of the client.
With time the trainers will also learn the limitations that their clients have and will be more prepared for them.
Plan Each Workout
Before every session, the trainer needs to review the long and short term goals that the client has, their health issues, and their last few sessions in detail. This keeps the trainers planning efficient workouts for their client. It is important to think of how to keep overload occurring for example.
On top of this, the trainer needs to be ready to adapt their plans to meet the client’s needs that day. They could also have something holding them back on that particular day, and adaption needs to always play a role in their sessions.
Utilize Proper Charting
Charting is important for the client and doing good customer service, but also it is important for ethics and liability.
The purpose of keeping good notes and charting is:
- To keep track of the programs, so you may be able to evaluate the effectiveness during their next fitness assessment.
- To share the information about the program if there is another trainer that will work with the client.
- To reinforce short and long term goals.
- To keep track of their client’s workouts over time in order to use progression properly.
- To provide evidence that you have given professionalism in the off chance of a lawsuit.
The details that need to be monitored are:
- The signs and symptoms of CVD.
- Providing water and towel if needed by the client.
- Modifying or progressing exercises depending on the needs and the abilities of the client.
- Making sure that the client trains inside the desired target training zone.
- Making sure that the client breaths, aligns, and uses technique properly in all exercise.
- Keeping on track with fitness specific recommendations.
- Listening to the client and asking them for their feedback.
Maintain Professional Conduct in the Training Facility
Personal trainers training clients need to just focus on that client. Do everything you can to not show disrespect to your client during their session. This will highly affect the quality of work of your clients if they can sense that you are not paying attention.
Maintain a Professional appearance
Trainers need to be neat and professional looking. They are not required to wear uniforms, but they should create their own consistent professional image.
It is important for trainers to know the importance of making a good first impression.
Work on Self-Improvement
The trainers need to have short and long term goals for themselves and they need to push to reach them.
Help Keep the Facility Clean
When trainers are not training clients, they should make sure to check the facility and get things in order, make sure weights are stored right, and the facility is looking nice and presentable. Changing rooms and locker rooms should be checked on occasion, since clients will visit these, too.
Personal Training Session Criteria for Appropriate Sequencing
The usual hour is spent with a few or all of these components:
- A warmup
- Cardio or anaerobic work
- Muscular strength or endurance component: this can be functional and traditional exercises
- Core work for stability
- Condition specific exercise
- Neuromotor training
- Flexibility work
- Setting goals and farewell
Continuity and Planning
The session’s flow needs to be continuous and uninterrupted. It should efficiently use the space and the exercises chosen when it is crowded should be well thought about.
The trainer has the right to be as creative as they want and modify the exercise choices when they need to.
Greeting and Punctuality
The trainer needs to greet their client appropriately. Something along the lines of a greeting that is professional, a handshake, and a smile will go a long way for setting the tone and for building client-trainer rapport.
The trainer should always start the session at the agreed time. Anything else is unprofessional and shows the client that you do not value their time.
The trainer should help with the selecting of an appropriate warmup modality that does these:
- Considers the limitations of a client in the musculoskeletal and metabolic realm.
- Stays relevant to the client’s goals and the workout’s structure.
- Is 5 minutes of time at the minimum.
- Stays at the right intensity.
- Includes the monitoring of their RPE or heart rate.
The trainer has a responsibility to develop a cardiorespiratory phase that is appropriate and/or an anaerobic interval program for the client.
The client will monitor their heart by use of the palpation method.
The RPE scale could be used to assess exercise intensity also.
Cool-Down Phase after Cardiorespiratory Exercise
The cool down after cardio is 5 – 10 minutes in length and depends upon the intensity of the workout and any conditions specific to the client.
Muscular Strength and Endurance Component
Exercise Selection and Programming
The trainer should take into account these factors when deciding on exercises for their clients:
- The goals and attitude of the clients.
- The fitness and skill levels of their clients.
- Any kind of injuries or issues of the musculoskeletal system.
- Any kind of recommendation made by the client’s doctors.
- Considerations that you learn on the day of training.
- The equipment that is available to you or any activities going on in the facility that day.
Spotting: Hands-On Interaction
The trainer always needs to ask for permission before spotting or making any form of contact with the client really.
Properly cueing clients is critical in training. This helps to ensure that the client is properly performing each segment of the workout and every one of their exercises correctly.
There should be a variety of equipment used by the trainer during the workouts. And all of the equipment needs to be put back neatly.
Core Work for Stability
It is important that all clients are able to keep their neck, pelvis, scapula, and spine stable for the proper performance of exercises with good alignment and the minimization of risks for injury.
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Trainers sometimes have clients that they work with that have special conditions. It could be anything from pregnancy to musculoskeletal injuries. It is important to never exceed the scope of practice that a trainer obeys. They should know when to refer them to their doctor and when to work with the doctor to ensure that the client gets the best training option that they can.
This includes things such as balance, coordination, proprioception, gait, and agility. It is recommended to be a part of comprehensive exercise programs for older adults who might fall.
This part of training can be done at any time when the client has warmed up their body. It is often times thrown in at the end of sessions.
Goal Setting and Farewell
This is a critical component of success for clients. One thing could be to set a short term goal concluding each of their sessions. These goals need to be easily attainable, positive, and also doable for the clients.
Another potential thing is for homework to be assigned by the trainer and then followed up with on the next session.
These small goals will help toward the achievement of longer goals and behavior change.
It is also vital that you end the sessions with a proper goodbye and the plans for meeting next time.
Proper charting was talked about previously in this chapter. There should always be enough time following the sessions held by the trainer to allow work out details to be recorded.
Education and Motivation
For workouts to potentially be more meaningful for the clients, the trainers can gear the workouts toward the specific concern that wants to be addressed by the client. This could be like having more leg work if that happens to be the thing they would like to work on.
When a trainer does this, the trainer should talk to the clients and explain why and how they have done this in the session before or after.
A lot of times we see clients that hire the trainer because they specifically want help in the weight room. If this is one major reason, then the trainer should specifically make a goal to emphasize the components of fitness and also feature primarily this spot they would like to work on the most.
One other important area for the education of clients is on lower backs and the maintaining of good posture during the day. Trainers can help reduce problems and enforce the importance of proper posture and preventing lower back pain.
Ideally, a great train will be able to be a good motivator. This also means that the workouts you design as a trainer will be varied and a interesting as you can make them. When trainers are enthusiastic and passionate with their fitness and their wellness, the inspiration to the client follows.
Personal trainers need to promote self-efficacy, competence, and a sense of mastery for their clients in this exercise environment.