Running Start Chap 14 Welcome to your Running Start (Chapter 14) Quiz. Chapter 14: Dealing with difficult clients Please click NEXT to start your Free Running Start (Chapter 14) Quizzes right away. Best of Luck! Exclusive PTP CPT Offers Most Popular Cert Best Online NCCA Cert Best Study Materials Gold Standard Cert A Good Option Best CPT for you? 1. Dealing with difficult clients is part and parcel of the life of a personal trainer. They include people who don’t pay on time, those that are always late and which other example below? A. The No Show. Those that just don’t turn up for training sessions without letting you know. B. The Silent Type. A person who doesn’t communicate much during training sessions C. The Perspirer. A person who sweats excessively None 2. It’s important to set the _____________ when taking on clients so they know where they stand if they are late or can’t make a session. A. Assessment conditions B. Ground rules C. Waiver and liability conditions None 3. True or false? Clients that have caused problems in the past should be praised when they start to turn around their behavior, for example, making sure that they arrive on time and not 10 minutes late. Exclusive PTP CPT Offers Most Popular Cert Best Online NCCA Cert Best Study Materials Gold Standard Cert A Good Option Best CPT for you? A. True B. False None 4. Which of these can cause problems from a client’s point of view if not dealt with? A. A client not pushing themselves as they can B. A client turning up late C. A client’s expectations not being met None 5. True or false? If a client is rude to you, it’s ok to be rude back, especially if you are right. A. True B. False None 6. If a client is not adhering to your rules and continues to show up late, or not at all, then you should cut them from your training roster and let them go. True or false? A. True B. False None 1 out of 6 Time is Up! Time's up
